Shipping & Returns
Order Cancellation Policy:
You must call within one hour of purchase to cancel an order.
Free Shipping means we will ship your products via United States Postal Service first class which usually takes 3-5 business days. For a faster shipping method, please call us and we can upgrade your shipment method for a small extra charge, usually $5 to upgrade to 2-3 day shipping. Spa Alana is not responsible for mail theft, it the customer's job to make sure that it is safe for Spa Alana to ship USPS and UPS to the address you provide without a signature and insurance. Skin Care by Alana only ships to the US, we do not ship overseas. Spa Alana uses United States Postal Service and UPS for all shipments. Most shipments take 3-5 business days to arrive after your order, however, they make take longer if the product is backordered.
All shipments include a tracking # that will be emailed to you when the order is shipped. Please call or email if you need a tracking number for your order. For All Orders: Spa Alana is not responsible for any shipment that has been confirmed delivered (by USPS or UPS tracking #) to the address provided by the customer who placed the order. Customer can request insurance or a signature confirmation, these are not included in our free shipping policy. Please call with any requests. Orders over $500 will use a signature confirmation, make sure that you use an address where a signature can be accepted. Spa Alana is not responsible for a shipment if you or an authorzed person has signed "received" for it. If the shipment is returned to us, the second shipping attempt will be at the customer's cost.
Products may be returned within 15 days of purchase only. Products must be returned unopened and in re-sellable condition in order to receive a full refund. Shipping on any return is at consumer cost. All returns and refunds are subject to a 15% restocking fee. Spa Alana will not issue refund or credit or exchange until product is received and reviewed. Products that are returned and unopened and in re-sellable condition after 15 days may be returned for credit or exchange only. Spa Alana does not accept any returns after a period of 30 days. Please call to if you need to return a product.